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baby on the hip is happy to exchange or offer store credit for any items purchased in the store or online.

baby on the hip does not provide refunds.

All exchanges must include original packaging, tags, and must be in re-sellable condition and must be made within 30 days and be accompanied by a receipt.
If you would like to exchange an item and do not have the receipt or received a gift without a receipt, the item will be valued at the lowest price at which it has been sold.

All sale items are final sale.

Online purchase returns may be sent to:
Attn: Returns
baby on the hip
969 Queen St E
Toronto, ON M4M 1K2

You will be responsible for shipping charges of your items to and from the store except in the case that an error was made by baby on the hip when your order was processed.
If you have received an item that was damaged or somehow defective, please phone or email us atinfo@babyonthehip.ca. A refund may be issued and or a replacement item shipped to you for free.

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